Privacy Policy

Privacy Policy for Norquest Painting & Refinishing LLC

Effective Date: September 2, 2026

Norquest Painting & Refinishing LLC ("we," "us," or "our") operates https://norquestpainting.com and is the data controller of your personal data. We are committed to protecting your personal information and ensuring its confidentiality and security. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, request quotes, or communicate with us.

1. Personal Information We Collect

• Directly Provided Information: When you submit an estimate form, contact us, or register an inquiry, we collect details you voluntarily provide. This includes your first name, last name, phone number, email address, physical service address, city, and project specifications.

• Automatically Collected Device Information: When you visit the website, we automatically collect details about your device, including your web browser, IP address, time zone, referral search terms, and interactions across our site pages via standard cookies and analytics.

2. How We Process Your Data

We use your personal data to:

• Deliver accurate painting and refinishing estimates.

• Schedule consultations, appointments, and service visits.

• Send project status alerts, administrative notices, and direct customer support communications.

• Maintain website functionality, prevent security abuse, and analyze aggregate visitor trends.

3. Mobile Information & SMS Communications (Strict Non-Sharing Clause)

If you provide your phone number through an estimate request or contact form, you consent to receive service-related text messages (SMS) regarding your inquiry, scheduling, and project updates.

• Carrier Strict Non-Sharing Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

• Opt-Out: You can unsubscribe from text messages at any time by replying STOP to any message.

• Support: Reply HELP for text messaging assistance or contact us directly via email.

4. Data Security

We store and protect your data on secure servers using administrative, technical, and physical safeguards against unauthorized access, use, modification, or disclosure. While we utilize modern security measures, no data transmission across the internet or wireless networks can be guaranteed 100% secure.

5. Links to External Sites

Our website may contain links to third-party platforms or service integrations. We are not responsible for the privacy practices or policies of external sites and encourage you to review their individual statements when leaving our domain.

6. Legal Disclosures

We will disclose your data only when required or permitted by law (e.g., complying with a court subpoena, protecting legal rights, safeguarding physical safety, or responding to formal government inquiries).

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, reach out using the contact information below.

8. Contact Information

If you have questions regarding this Privacy Policy, your personal data, or our communications practices, contact us at:

• Business Name: Norquest Painting & Refinishing LLC

• Website: https://norquestpainting.com

• Email: norquestpainting@gmail.com (or contact@norquestpainting.com)